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Shipping & Delivery

How can I use a discount code?
If you are in possession of one of our discount coupons, enter the promotional code before confirming the order. The final stage of the checkout is the payment section.
Click on the "Checkout" to review all the items in your cart.
Once you have accepted the terms of sale, you can complete your order.
After placing your order, you will instantly receive an email confirmation with all the details of the purchase.
The products added to your shopping cart are not reserved automatically. The purchase may be considered valid according to the 2nd article of the General Conditions of Sale. Complete your order as soon as possible, before other customers may buy the same item!

How can I track my order?
It is very easy to check where your product is located. Just access the "my profile" area, click "my orders" where you can view all your orders with their specifications.
As soon as the goods are ready to be shipped, we will notify you by email that your package is about to be delivered to you.

When will I receive my order?
Every time you place an order, you will find the estimated delivery times on the page of the purchased products. In case of any delay caused by the provider, you will be promptly notified by email. For any problems and/or concerns, contact us via email at: info@viadurinimilano.com.

Shipping costs?
The shipping costs are always reported in the cart, before the confirmation of the order. They vary according to the weight and volume of the purchased items.
For assistance at any stage of your purchase, please contact us at: info@viadurinimilano.com.

Which couriers will handle my package?
viadurini.it has selected professional partners who manage shipments:

     - For items between 0 and 30 kg - express courier
     - Items between 30 kg and over - forwarder specialized in furniture delivery

We are also able, by agreement, to make deliveries to floor.
For more information, do not hesitate to contact us.

What happens if I'm not in when my order arrives?
Do not worry! If you are not in when your goods arrive, the goods might be left at the carrier's warehouse. He will contact you to rearrange delivery.

What to do during delivery
The courier will ask you to sign a document to prove that he delivered the package to the correct address and person. Even if the packaging is not noticeably externally damaged, it may be damaged on the inside.
So please do accept it, but do write: "Accept with reservation”. It proves that you have received your order, but something has not gone right.

Do you ship abroad?
Yes we do! Send an email to info@viadurinimilano.com and indicate the country of destination with the exact address. We will provide the information and costs.